![]() ![]() I requested that he remotely log in to my computer to better explain the issue. (However my cc was charged 3 times - once for the charge, then the charge was removed, then charged again).Īfter waiting 45 min on hold, someone (George) finally came on the line, had me download 3 separate MS exe files and this still didn't fix my problem (I had to wait an hour to see if it the processing pdf timed out). ![]() I never received the email he said he was going to send confirming my purchase. At this point I purchased the Priority Plus Support & Protection plan, as that was the only way I could be put in touch with a support person. I finally called back and acted as if I was going to purchase new equipment and spoke to someone in sales. ![]()
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